Five Out

Support

Something not working, or got a question? Write to us and we'll get back to you.

Support email

[email protected]

We reply within 48 business hours at most. If you're writing about a bug, tell us which phone you use and what you were doing: it saves us a lot of time.

Frequently asked questions

How do I join my coach's team?

You need the 6-character invitation code from your coach, or the link they share with you. From the Teams tab, tap Join a team, enter the code and choose whether you're joining as a player or as an assistant coach. The coach will have to approve your request.

How do I invite my players?

Go to your team → Members → Generate code. You can copy the link or share it directly. You can revoke the code whenever you like.

I'm not getting the verification email

Check your spam folder. If it still doesn't show up, tap Resend verification email on the verification screen. If that doesn't work either, write to us.

Why can't my players see the game roster?

By default, players see neither the game roster nor the practice plan. You can change this in your team → Team settings, by turning on the matching permissions.

I forgot my password

On the sign-in screen, tap Forgot your password? and you'll get an email to reset it.

I want to delete my account

You can do it yourself from your profile, and the deletion is immediate and permanent. You'll find the details of what gets deleted under deleting your account and data.

Legal information

See the privacy policy and the terms of use.